Some may complain about the way Apple does things, but I recently had an experience with iTunes Music Store (iTMS) customer support that was incredible. I have to say that I’m even more of a fan boy of the iTMS than I was before.
If you are fan of industrial rock, especially instrumental music, you probably like Celldweller (even if you didn’t know it.) Celldweller is actually made up of one guy, Klayton, who plays guitar, keyboard, percussion, handles vocals and programming of the studio tracks. You have probably heard his music already since a lot of it is used uncredited in movies and commercials. I’ve read that every song on his debut album has been licensed at least once for a movie, video game or another form of media.
I recently had such an impressive experience with a company, I felt the need to tell the story. I’ve read mixed stories about this company so I really thought I should share my experience.
About 19 months ago, my wife purchased a pair of Etymotic Research’s mid-range ($149.00) ER·6i Isolator Earphones (that was late 2005.) I had read about them and had mentioned to her that I really wanted a pair, but that they were really pretty expensive (at least for our standard of living.)